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Tech Support & Troubleshooting

Looking for Tech Support for your PTAC or HVAC equipment? Call or e-mail us with the model and serial number of the equipment as well as a detailed description to [email protected] or call Toll Free at 1-866-233-4022 to speak with tech support directly.

The following points are to resolve any trouble shooting issues you may experience. This option is to save time first. Alternatively, there are additional troubleshooting options for each model of equipment. Ensure to refer to your Owner’s Manual for additional steps.

  • If your unit do not run, check the plug to make sure the green light is on. If it is not on, try hitting the reset button on the plug as it has a GFI safety and may have tripped.
  • Check your circuit breakers to see if they have tripped, and reset them.
  • If your unit is controlled by a wall thermostat, make sure the batteries are not drained.
  • Ensure air filters are clean.
  • Ensure the return air is not blocked.

Also you may view our online video catalogue on our Youtube Channel.